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How dutampo Handles Your Personal Data

Your personal data is handled with care at dutampo — we collect only what is necessary to run your account, process your transactions, and keep your details secure.

Data collected only as neededYour rights clearly set outTouch 'n Go & GrabPay data handled securelyContact us anytime to request changesMalaysia jurisdiction applies

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What We Collect and Why It Matters

dutampo Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with dutampo, we collect the details you submit during registration — your name, email address, and contact number — alongside transactional records generated when you deposit or withdraw via Touch 'n Go, GrabPay, Boost, or FPX. We also log device identifiers,

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session timestamps, and IP addresses to protect account integrity and detect unauthorised access. None of this data is sold to third parties. We share only what is required by applicable law or what is necessary to process your payments through the relevant payment rails. You may
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withdraw consent for non-essential data processing at any time by contacting our support team directly. Access and eligibility for our services depend on local law and are available where local law in Malaysia permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you have a question about how your personal data is stored, want to request a copy of your records, or need to raise a concern about data handling, our team is available through the channels below. Whether you are in Shah Alam or anywhere else in Malaysia, a privacy request submitted via any of these paths receives a response within two working days.

Team online

Live Chat

Start a live chat session directly from your account dashboard. Our agents handle privacy requests, data access queries, and account data corrections during standard operating hours.

Email Support

Send a detailed privacy request to our dedicated support email. Include your registered account name and the specific data action you require so we can process it without delay.

Help Centre Form

Submit a structured privacy request through the Help Centre form inside your account. This route is suited for formal deletion or correction requests and generates a reference number for tracking.

HOW WE PROTECT YOUR DATA

Six Ways We Safeguard Your Account Data

Data protection at dutampo is built into the account and payment flows from the ground up, not added as an afterthought.

Encrypted Data Storage

All personal details and payment records — including Touch 'n Go and Boost transaction data — are stored with encryption…

Cookie Policy

We use session cookies to keep your account active and analytics cookies to understand how pages are used.

Account Security Measures

Two-factor authentication is available on every dutampo account and is strongly encouraged.

Data Retention Schedule

Account data is retained for as long as your account remains active and for the period required by applicable Malaysian…

Third-Party Sharing Limits

We share data with payment processors such as the FPX network and GrabPay only to complete transactions.

Your Right to Access and Correct

You have the right to request a copy of the personal data we hold on you, to correct inaccuracies, or…

Common Questions About Your Data Rights

Below are the questions we hear most often about how dutampo manages personal data, what your rights are under this policy, and how to act on those rights. If your question is not covered here, reach out through live chat or the Help Centre form for a direct answer.

We collect your name, email address, contact number, and the device details associated with your login. When you transact via Touch 'n Go, GrabPay, Boost, or FPX, the relevant transaction records are also stored against your account.

We retain account data for the period required by applicable Malaysian law — typically covering financial transaction records. Once that mandatory period ends, your data is deleted or anonymised in accordance with our retention schedule.

Yes. Submit a data access request via our live chat or Help Centre form. Include your registered email address and account name so we can locate your records. We aim to fulfil access requests within two working days.

We share data only with payment processors — such as the FPX network and GrabPay — to complete transactions, and with authorities where required by Malaysian law. Your data is never sold to advertisers or unrelated third parties.

Contact us through live chat or the email support channel. State clearly which data you want corrected or removed. Where no legal retention obligation applies, we will action the deletion and confirm completion by email within two working days.

We use essential session cookies to keep your account active, and optional analytics cookies to understand page usage. You can manage non-essential cookie preferences through the cookie settings panel; disabling them does not affect your ability to log in or transact.

Transaction data from Boost, Touch 'n Go, GrabPay, and FPX is encrypted at rest and in transit. We do not store full card or wallet credentials on our servers; sensitive payment authentication is handled directly by the respective payment provider.

How dutampo Handles Your Personal Data

Reach Us About Your Data

Live Chat

Email Support

Help Centre Form

Six Ways We Safeguard Your Account Data

Encrypted Data Storage

Cookie Policy

Account Security Measures

Data Retention Schedule

Third-Party Sharing Limits

Your Right to Access and Correct

Common Questions About Your Data Rights

01 What personal data does dutampo collect when I open an account?

02 How long does dutampo keep my personal data after I close my account?

03 Can I request a copy of all the data dutampo holds about me?

04 Does dutampo share my data with third parties?

05 How do I ask dutampo to correct or delete my personal data?

06 What cookies does dutampo use and can I control them?

07 Is my payment data through Boost or Touch 'n Go stored securely?

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